We spent 2 nights here, it was our first trip to Cebu and we had a lovely time. The hotel was nice but I have to admit not exactly what I was expecting. They still have a fair amount of work to do (particularly in the guest rooms). Although the resort has been recently re-branded to its current name now (the hotel was formerly called Hilton Hotel) I find the room we have unimpressive even with the discounted price. By the way, we did get a 50% discount booking with Deal Grocer. Obviously, we got what we paid for but I think that if we had paid the full amount we would have been very disappointed!
The first thing that we did not enjoy so much were the three huge towers this place features. Does somehow not seem to fit the rest of the concept. It seems like high rise condominiums from afar.
Second, the resort is full of Koreans with their kids running around the area. That explains why they have Korean customer service staff in the reception. If you want to have a relaxing day, the last thing that you would like to hear are crying babies/kids every hour.
The food was ridiculously expensive for a 4-star hotel and the taste does not compensate for the premium price. The staff are upbeat but takes ages to get back with the food we ordered..even asking for the menu! The breakfast buffet is very limited also.
Lastly, far from the city center. Will take you more or less an hour one way. And since they are located in a remote area of Cebu (near the airport, though), the cabs will ask for additional pay!
On the plus side:
The hotel has nice beach location (they are sharing the same beach with Shangri-La Mactan hotel). The water is silent and still, which is good for families with kids. The beach is fine. Pool is fine… I think it’s because I have seen better. Not a big issue here but not the best either.
Great view at night specially the pool and chairs with luminous lights. Unfortunately, no lifeguard is visible and they’re not strict with the swimming attire (I even saw someone wearing his PJ’s while swimming). They offered a good range of water sports and diving but I felt it was all very overpriced. We didn’t end up doing as much as we would have with them if they had been a bit more competitive.
As for the service was just ok. Yes, all the staff are very accommodating and kind, but we felt most of them were still inexperienced. It makes a big difference between giving what’s been asked and offering things that you might ask. Get the point?
Overall, I will give this resort 3 out 5 points.
www.moevenpick-hotels.com/Cebu\r\nPunta Engaño, Mactan Island\r\nCebu City, Philippines\r\n